> For the complete documentation index, see [llms.txt](https://guide.go.gov.sg/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.go.gov.sg/master.md).

# Introduction

{% hint style="warning" %}
**GoGovSG, ForSG and ForEduSG** work the same way, but each is for a different group of users. Use the one that matches your work email. Accounts and links are separate and don’t carry over between them.
{% endhint %}

| Product                                          | For                 | Sign in with                                                                                                                   | Short links    | Hosted files        |
| ------------------------------------------------ | ------------------- | ------------------------------------------------------------------------------------------------------------------------------ | -------------- | ------------------- |
| **GoGovSG** ([go.gov.sg](https://go.gov.sg/))    | Public officers     | A **.gov.sg** email                                                                                                            | go.gov.sg/...  | file.go.gov.sg/...  |
| **ForSG** ([for.sg](https://for.sg/))            | Healthcare officers | An email from an eligible healthcare domain ([ForSG eligible domains](/master/public-healthcare-eligible-domains-forsg.md))    | for.sg/...     | file.for.sg/...     |
| **ForEduSG** ([for.edu.sg](https://for.edu.sg/)) | Education officers  | An mail from an eligible education domain ([ForEduSG eligible domains](/master/public-education-eligible-domains-foredusg.md)) | for.edu.sg/... | file.for.edu.sg/... |

**Features are the same across all three. This guide flags where they differ.**

{% hint style="info" %}
**Not sure which one is yours?** A .edu.sg address doesn’t tell you. For example, nuhs.edu.sg belongs to a healthcare institution, so it signs in to ForSG. Look up your email domain on the [ForSG eligible domains ](/master/public-healthcare-eligible-domains-forsg.md)and [ForEduSG eligible domains](/master/public-education-eligible-domains-foredusg.md) pages.
{% endhint %}

## If your institution isn't listed

* **Have a .gov.sg email?** Use GoGovSG. This applies to all public officers, including those in healthcare or education. If you can’t access it, contact us.
* **Public healthcare institution (MOHH-owned):** If you can’t access ForSG or GoGovSG, contact us.
* **School staff without a .gov.sg email:** Ask your school’s IT team about a [schools.gov.sg](http://schools.gov.sg) email or moe.edu.sg email.
* **New agency, merger or rebrand:** Contact us with your organisation name and email domain, and we’ll review it.
* **Autonomous universities, and private education or healthcare institutions:** Not supported, and we have no plans to change this.

## Didn’t receive your OTP?

Try these before contacting us:

1. **Check your spam/junk folder.** This is the most common cause.
2. **Wait a few minutes.** Some organisations scan incoming mail, which delays it.
3. **Try a different browser, or clear your cookies**, then request a new OTP.
4. **Check you're using your official work email** from an eligible domain. OTPs are only sent there.

Still nothing after about 10 minutes? The delay is most likely on your organisation's mail server. Ask your AFM or IT team to check if mail from [go.gov.sg](http://go.gov.sg), [for.sg](http://for.sg) or [for.edu.sg](http://for.edu.sg) is blocked or delayed. If IT confirms it's fine, contact us with roughly when you requested the OTP so we can check delivery.

## Need help?

| Product  | Support                                                                      |
| -------- | ---------------------------------------------------------------------------- |
| GoGovSG  | [go.gov.sg/gogovsg-user-support](https://go.gov.sg/gogovsg-user-support)     |
| ForSG    | [for.sg/forsg-user-support](https://for.sg/forsg-user-support)               |
| ForEduSG | [for.edu.sg/foredusg-user-support](https://for.edu.sg/foredusg-user-support) |

{% hint style="danger" %}
**Only share links and files that are meant to be public.** Anything on these products can show up in search engines, and we are not responsible for leaked information. See [**What data can GoGovSG/ForSG/ForEduSG share?**](/guide-1/what-data-classification-is-allowed.md)
{% endhint %}

## About these products <a href="#contribute-to-our-open-source-project" id="contribute-to-our-open-source-project"></a>

**GoGovSG**, **ForSG** and **ForEduSG** are official link shorteners built by the Open Government Products team. Links sit on official Singapore domains, so the public can trust where they lead.

We built them because:

* Long URLs don't fit in SMSes or tweets, and are hard to remember.
* Email clients may block commercial link shorteners.
* People are wary of phishing when they get a shortened link.

Service status: [Open Government Products' Status Page](https://ogpstatus.betteruptime.com/).

**GoGovSG is open source.** Find the code at [go.gov.sg/go-opensource](https://go.gov.sg/go-opensource) and file an issue for bugs or suggestions. For questions about open sourcing, [write in to us](https://form.gov.sg/#!/5e8cb756772ca700110343bd).